Circuitwise Ltd Company ("CircuitWise", "we", "us") operates the e-commerce website at www.circuitwiselectronics.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, create an account, place orders, or contact us.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website.

We may collect the following types of information:

• Account data: name, email address, phone number, password (stored as a secure hash), and profile photo if you sign in with Google or upload an avatar.
• Order and checkout data: shipping and billing addresses, order history, payment references (we use third-party payment processors; we do not store full card numbers on our servers).
• Communications: messages you send via our contact form, support requests, reviews, and newsletter sign-ups.
• Technical data: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy).
• BOM and project uploads: files and data you submit for bill-of-materials or quotation services, used only to fulfil your request.

• Process and deliver orders, including shipping and payment confirmation
• Create and manage your account, including Google sign-in where enabled
• Send transactional emails (order updates, receipts, verification)
• Respond to enquiries and provide customer support
• Improve our website, products, and services
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations in Ghana

We process personal data where necessary to perform our contract with you (e.g. fulfilling orders), where you have given consent (e.g. marketing emails where applicable), and where required for our legitimate interests (e.g. site security and analytics), provided those interests are not overridden by your rights.

We do not sell your personal information. We may share data with:

• Service providers: hosting (e.g. Vercel), database (Supabase), payment processors (e.g. Paystack), email delivery, and analytics — only as needed to operate our business.
• Google:if you choose "Sign in with Google", Google's privacy policy applies to authentication; we receive profile information they share with us.
• Legal requirements: when required by law, court order, or to protect our rights and users.

We retain account and order records for as long as your account is active and as needed for accounting, tax, and legal purposes. You may request deletion of your account subject to obligations to retain certain transaction records.

We use industry-standard measures including HTTPS, hashed passwords, HTTP-only session cookies, and access controls on our database. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

• Access and receive a copy of personal data we hold about you
• Correct inaccurate information via your profile or by contacting us
• Request deletion of your account, subject to legal retention requirements
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority in Ghana

Our services are not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe we have collected such data.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy.

For privacy-related requests, email circuitwiseconsults@gmail.com or call +233 53 421 7202.