Returns & Exchanges
We want you to be completely satisfied with your purchase. We offer exchanges for different products and replacements for defective items.
Common Return Reasons
Product arrived damaged or not working properly
Free replacement, you pay return shipping
Received different product than ordered
Free replacement, you pay return shipping
Change for another product (not refund)
Local pickup: Free, Delivery: You pay shipping both ways
Return Process
Email circuitwiseconsults@gmail.com or call +233 53 421 7202
Usually processed within 24 hours during business days
Include order number and return reason on the package
Local: Free exchange, Delivery: You pay return shipping
Processing takes 2-3 business days
No refunds - exchanges only for different products
Return Policies
- Defective products: 30 days from delivery
- Wrong items: 7 days from delivery
- Product exchanges: 7 days from delivery
- No returns for change of mind or compatibility issues
- Original packaging must be intact
- All accessories and documentation included
- No signs of use or damage (except defects)
- Security seals unbroken (where applicable)
- Change of mind returns (not accepted)
- Size/compatibility issues (not accepted)
- Software licenses and digital downloads
- Custom or personalized components
- Defective items: You pay return shipping, we pay replacement shipping
- Wrong items: You pay return shipping, we pay replacement shipping
- Product exchanges: You pay shipping both ways
- Local pickup exchanges: Free
Quality Guarantee
We stand behind the quality of all our products. If you receive a defective item, we'll replace it with the correct product.
Quick Processing
Returns are processed within 2-3 business days of receipt. Refunds are issued within 5-7 business days.
Return Address
CircuitWise Consults
Returns Department
Kumasi, Ghana
Packaging Requirements
Items must be properly packaged to prevent damage during return shipping. Use original packaging when possible.
Same Product
Exchange for the same item if you received a defective unit
Different Product
Exchange for a different item of equal or lesser value
No Refunds
We do not provide cash refunds, only product exchanges
Call Us
Speak directly with our support team
+233 53 421 7202
Email Support
Send us detailed information about your return
circuitwiseconsults@gmail.com